Workshop : Exploring an innovative way on Service Desk Implementation
22 November 2005

itSMF Hong Kong Chapter is now organizing a professional development workshop for our members. Unlike the previous event we held, this event demands a lot of interaction from the participants sharing their views, thoughts and experience. Who should attend this workshop?

• You have learnt a lot about the Service Desk Implementation from the training, seminars and books. You feel a need to meet with other professionals to have a more in-depths discussion about this subject.
• You have good experience on implementing Service Desk function or running improvement programs for your external or internal client. You want to share your experience and find out what other people are doing.
• You have seen some excellent and/or poor Service Desk implementation or know some innovative implementation model. You want to share the good and/or examples with other professionals.
• You are planning to implement a Service Desk function or run a continuous improvement program on your existing Service Desk. You want to get some ideas and lesson learnt via the interactive discussion.
• ou have learnt about ITIL and want to know how other organizations implement ITIL, particularly in Service Desk function

Through this active dialogue interaction, you will be able to gain more in-depth information from the real life cases. Don't miss this opportunity to enroll this workshop. To register, please click the Registration button below, fill in the online registration form on or before October 28. As we have limited space, seats will allocated on a first-come-first serve basis. We will contact you when your registration is confirmed. Should you have further enquires, please forward them to info@itsmf.org.hk

Event Details: